Shopify App Support Specialist

Front-line support for the four Palm Beach apps. Reply to merchants, route bug reports, sit on the seam between hiring engineering attention and protecting it.

What you'll do

Be the first reply on every support email and Shopify App Store review for MLS IDX, Oddsworth, Auto Markdown, and CurateList.
Triage merchant reports: reproduce the issue, distinguish "user setup" from "actual bug", file the second category for engineering with a tight repro.
Write public replies to App Store reviews (good and bad) that read like a real person and protect the brand.
Maintain the help-doc surface as features ship; flag holes the moment a third merchant asks the same question.
Spot patterns in support volume and turn them into product asks engineering can act on.

What we expect

Strong written communication. Email is the primary surface. We will read your application as a writing sample.
Real Shopify experience. Merchant-side, agency-side, or app-side; all count.
Comfortable in a Shopify Admin, in checkout flow, in a theme editor, in an app dashboard.
Calm under "your app broke my store" pressure.
Async-default. Most communication is async; sync calls are scheduled, not interruptive.

Bonus

Background in real estate (helpful for MLS IDX support).
Familiarity with Kalshi or Polymarket (helpful for Oddsworth support).
Spanish or Portuguese fluency (Miami reality).
Have shipped a Shopify app yourself, or know your way around the Shopify CLI.

How we hire

Written application via the form below. Tell us about a hard support ticket you handled end-to-end.
30-min call to talk through your application.
Paid 4-hour trial: we send you a real anonymized inbox of merchant tickets, you send back triaged replies.
Second 30-min call to walk through the trial. Decision within 5 business days.